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MAINTENANCE & SUPPORT

Keep installed technology healthy, usable and supportable.

Planned health checks, fault isolation, configuration changes, repairs and lifecycle recommendations for surveillance, access control and supporting network infrastructure.

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SYSTEM LIFECYCLE

Maintenance is more than waiting for a failure.

Security technology changes over time as cameras age, storage fills, users change, networks are modified and operational requirements evolve.

01

Inspect & Check

Review device health, recording status, image quality, connectivity, power and obvious physical issues.

02

Diagnose Faults

Isolate camera, network, storage, power, credential or configuration-related problems.

03

Correct & Update

Repair, replace or reconfigure components within the approved support scope.

04

Report & Plan

Document work completed and identify recurring issues, upgrades or lifecycle risks.

CCTV maintenance technician
PREVENTIVE SUPPORT

Find problems before they become blind spots.

A camera that is online is not necessarily delivering usable evidence. Recording status, focus, obstruction, time settings, storage health and remote access all affect system usefulness.

Planned maintenance can reduce avoidable outages and provide a clearer view of equipment that needs repair or replacement.

  • Preventive health checks
  • Fault isolation and repair
  • Camera cleaning and view verification
  • Recording and storage checks
  • Firmware and configuration changes
  • Replacement and upgrade planning
  • Service reporting and documentation
SUPPORT SCOPE

Support can be matched to the installed environment.

Maintenance can be scoped as planned visits, fault response or part of an ongoing support agreement depending on the client requirement.

CCTV systemsNVR & storageAccess controlPoE switchingWireless linksConfiguration changesSystem upgradesFault responseLifecycle planning
COMMON QUESTIONS

Planning the right solution.

The appropriate frequency depends on the environment, risk level, equipment exposure and operational importance. High-dust, industrial or mission-critical environments may require more frequent checks.

Typical checks can include camera condition and view, recording, time settings, storage health, network connectivity, power, remote access and visible physical defects, depending on the agreed scope.

Potentially. The existing system first needs to be assessed for condition, access credentials, compatibility, documentation and supportability.

Support and maintenance can be structured around the client requirement. Response expectations, inclusions, exclusions and visit frequency should be defined in the applicable service agreement.
PROJECT ENQUIRIES

Need this solution designed around your site?

Tell us what you need. Khaya Tech can help define the scope, technology, implementation approach and next steps.

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