01
Document the Environment
Record users, devices, domains, Microsoft 365 roles, backup responsibilities and important service details.
MANAGED IT & MICROSOFT 365
Practical technology support for growing businesses.
Khaya Tech provides managed technology support around Microsoft 365 administration, users, endpoints, backup oversight, cybersecurity hygiene, websites and day-to-day technical support.
MANAGED TECHNOLOGY
Keep core business technology organised and supportable.
Managed IT works best when responsibilities are clear. The support scope should define what is administered, how requests are handled, what is backed up and which security controls are included.
02
Administer & Support
Handle agreed user, Microsoft 365, endpoint, website and technical support tasks.
03
Protect & Back Up
Apply practical security hygiene and oversee the backup services included in the client scope.
04
Review & Improve
Track recurring issues, lifecycle needs and practical improvements to the supported environment.
CLEAR RESPONSIBILITY
Managed IT should remove uncertainty, not add it.
Small businesses often have a mix of Microsoft 365, PCs, email, backups, websites, networking and security systems with no single documented support model.
Khaya Tech can define a support scope that brings these responsibilities together while keeping licensing, supplier and client-owned services clearly separated.
- Microsoft 365 administration
- User and endpoint support
- Backup oversight
- Cybersecurity hygiene
- Domain, website and hosting support
- Technical documentation
- Routine support and troubleshooting
SERVICE AREAS
A practical managed-service foundation.
Exact inclusions are defined in the proposal or SLA so the client knows what is covered and what remains a third-party or client responsibility.
Microsoft 365User supportEndpoint supportBackup oversightCybersecurity hygieneWebsite supportHosting coordinationDocumentationNetwork support
COMMON QUESTIONS
Planning the right solution.
No. A client can keep its existing Microsoft 365 licensing arrangement while granting the appropriate administration access for the agreed support scope.
Depending on the agreement, it can include user and group administration, account access support, security settings, service configuration and routine tenant administration.
No. Backup should be explicitly included and defined in the proposal or SLA, including what data is protected, retention and who is responsible for monitoring and recovery requests.
Yes. Website changes, hosting coordination and related support can be included where they are part of the agreed managed-service scope.
PROJECT ENQUIRIES
Need this solution designed around your site?
Tell us what you need. Khaya Tech can help define the scope, technology, implementation approach and next steps.
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